Residential Cleaning Service Agreement
This contract is made between Spruce It Up (“we or us”) and The Customer (“you”) for periodic cleaning of your residential premises.
What You Should Expect from Us
We will perform the following cleaning tasks: vacuuming of carpets and rugs; dusting of furniture and decorations; cleaning of bare floors, kitchen appliances, bath tub and/or shower stall, toilet, sinks, and water fixtures; and removal of trash from interior trash containers to outdoor dumpster or other disposal container located on the premises. In addition, all surfaces are assumed sealed and ready to be cleaned without causing harm.
We clean with one to four individuals at any given time.
We have a 4 hour minimum. Please note that we provide you with an estimate before we start to clean and this estimate is based on our ability to access surfaces with ease. Additional clutter, debris, etc. WILL impact the total cost of service and time required in order to clean your home. If the amount of time needed to clean your home differs slightly or significantly from the estimate, an adjustment of the price may be necessary. Also, if the conditions in your home change (for example additional pets or people living in your home), a price or service revision may be necessary.
We are happy to provide you with additional services (e.g., cleaning the inside of the refrigerator/cupboards, deep cleaning of baseboards, etc.). Additional tasks should be requested in advance, so we can schedule the additional time and coordinate supplies you’ll need to provide. Additional fees may be incurred when additional services are requested.
Schedule and Rates
We will begin performing services on the date provided in your confirmation email. Thereafter, services shall be performed based on the frequency specified. The estimated rate for your initial service will be as outlined in your service confirmation. We reserve the right to re-evaluate the rates at any time. You will be notified of any rate changes at least 30 days in advance.
For safety reasons, we do not move anything weighing more than 15 pounds. If you wish us to clean behind anything heavy such as a couch or refrigerator, please move it prior to service to allow us access to that area. In addition, we only use a two-step ladder, wherever furniture, cabinets or fans are affected we do what is within reach with a two-step ladder or, if provided, an extension pole.
Due to the time consuming, unpredictable nature of cleaning, we cannot guarantee the exact time of arrival. We require the flexibility to arrive and depart between the hours of 8:00 am to 3:00 pm. However, for your convenience we can give you an estimated block of time to expect our arrival; with this in mind, we reserve the right to arrive earlier or later than the estimated arrival time due to circumstances beyond our control such as traffic conditions.
Quality Control and Contact Information
We believe that mutual respect and clear communication are the keys to maintaining a great relationship with you. Therefore, please call us at 916-905-7133 or email us at firstname.lastname@example.org. Our phone contact hours are Monday through Friday from 9:00 a.m. through 4:00 p.m. Voicemail will be active whenever we are not available to immediately answer your call. If we are unable to answer, please leave us a message and expect a return call by the following business day.
We want to be sure that you are consistently happy with our service, but we are human and a mistake might occur. Please notify us within 24 hours of your cleaning if you are displeased with the quality of service so that we can return to correct the situation in a timely manner without additional charge. In addition, any suggestions that you may have to help us improve the quality of service are very much appreciated. Suggestions can be left in note form, can be added to your customer comments section in our online system, can be provided via service follow up emails and can also be emailed direct.
What We Expect from You
Access and Parking
In order to clean your home, we require access to the interior of the premises at all times during the scheduled appointment. We encourage all of our clients to make access arrangements in advance and we encourage instituting the method you are most comfortable with.
Forms of access include and are not limited to; providing us with the access code for your garage or front door, installing a lockbox with a code to be placed in a secure location on your property or arranging to let us in personally when we arrive.
If you have an alarm system, please be sure that it is turned off before we enter your home. You agree that you will not hold us responsible for any alarm or law enforcement response in the event the alarm is armed upon our arrival.
We also ask that you provide us with a parking possibility next to your home so that we have easy access to your property.
Equipment and supplies
Unless otherwise agreed and specifically contracted, we will use your cleaning supplies and equipment. Supplies and equipment should include trash can liners, vacuums, micro-fibre cloths, paper towels, scrub brushes, cleaning agents, sponges, “Swiffer”, Bona or Rubbermaid type mop and dry dusters. Additionally, we will not use products containing bleach, ammonia or other harmful or harsh chemicals and will suggest alternative options. If a piece of cleaning equipment is broken, we cannot be held liable for breakage. If cleaning supplies are not readily on hand, we can supply, at an additional fee, a starter cleaning “Toolkit” to include necessary cleaning agents and basic supplies, excluding vacuum cleaners.
During the Cleaning
It is important for us to have uninterrupted access to the areas of your home that we will be cleaning. While every effort is made to work safely and cautiously, we cannot assume liability for the safety of others. This includes children and pets. We ask that you pick up toys, clothing or other items before we arrive so the time we spend in your home can be as efficient as possible.
We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. However, we do need to ensure our safety. If you have aggressive pets, please secure them during our service. If pets are secured, please make sure we still can access all necessary rooms in order to do the scheduled work. Additionally, we do not clean animal or human feces, urine, vomit or other biohazards. This includes feline litter boxes and dog kennels.
Payment is due the day of each scheduled cleaning and a hold will be placed on any credit card payments 24 hours in advance. There are no exceptions to this policy. If paying by check, payment must be received no later than the date of service and must be mailed directly to Spruce It Up offices. If paying by credit card, payment details can be added to your account via unique login details which will be provided when your initial booking details are completed.
Please note that all services performed require payment up front at the time of services. If paying by check, and payment is not received in advance, we will require a credit card for future service. If we cannot contact you, we will reschedule your appointment at that time and you will be billed $100 for our time. We will not be able to start our scheduled cleaning until payment has been made in full. If there is a billing issue, a $50 non-payment fee may be incurred if payment is not made in full on the scheduled service day, and a $30 fee is applied to all insufficient checks.
Tipping is neither required nor expected. If you do choose to leave a tip, please make it clear that it is such and separate it from your regular payment. We will not take any money that is not clearly marked as a tip
Cancellation of Appointments/Lock-out
You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason you need to change your scheduled appointment, please provide us with a 48-hour notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation with less than 48-hour notice, a cancellation fee of $50 may be charged.
In addition, you agree to pay the entire cost of the cleaning for any visit cancelled by you on the day of the cleaning. This applies to visits aborted by our staff when unable to gain access to your home due to being locked out or if, for any reason, our staff feels that their personal safety is endangered enough to cause them to leave the premises due to actions by you or any guests or pets on the premises.
For our safety and the safety of all our clients, please notify us by telephone at least 48 hours prior to scheduled service of any infectious diseases that occur in your household. We reserve the right to cancel and re-schedule in such circumstances.
Valuables and Firearms
We are insured and while we take great care when cleaning your home, accidents can happen. If you notice breakage/damage, you must notify us immediately so we may take the appropriate action. Items of extreme monetary or sentimental value, antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in an unstable environment.
In addition, we must insist that all firearms in your home be stored and locked.
You agree that you will not solicit, entice, or influence any of our staff to work for you directly or to take over your cleaning contract, whether such solicitation, enticement, or influence is direct or indirect or made individually or through a family member or other person. This non-solicitation provision shall be deemed a material aspect of the consideration underlying this entire Agreement, and should you violate this provision, you agree that liquidated damages in the amount of $2,500 are appropriate because (1) the provision is essential for our protection; (2) damages for breach of this provision would be difficult to prove with certainty; and (3) the sum of $2,500 represents a reasonable estimate of the harm likely to result from each such breach.