Residential Cleaning Service Agreement
Residential Cleaning Service Terms
By booking a house cleaning appointment and or domestic work with Spruce It Up Cleaning Referral Agency I (the client) agree to the following terms of service.
I agree to allow Spruce It Up Cleaning Referral Agency to authorize and charge my credit card.
I agree to do an inspection before the house cleaner leaves.
I agree to call Spruce It Up Cleaning within 24 hours if I have any problems with the service.
If you (the client) do not do a walk through with the domestic worker(s) and are not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, Spruce It Up Cleaning Referral Agency referred domestic worker is NOT accountable for the cleaning outcome.
I have read the following statement:
“Spruce It Up Cleaning Referral Agency is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers' compensation."
Property Management Disclaimer: Spruce It Up does not refer domestic workers to do vacation rentals. If a renter is not satisfied with the cleaning and the complaint is made more than 24 hours after the service, neither Spruce It Up, nor the domestic worker, is accountable for the cleaning outcome.
Chargeback Disclaimer: A credit card authorization will be placed in advance the day of the service. Spruce It Up Cleaning Referral Agency takes credit card fraud very seriously. Make sure that you are using the correct card for any transaction and that the card belongs to you. If the credit card does not belong to you, make sure that we have the card owner’s verbal or written approval. If your home is cleaned by a Spruce It Up referred domestic worker and you or the card owner reports to the bank that the charges were fraudulent, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Failure to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, You will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Add-on Services: We are happy to provide you with additional services (e.g., cleaning the inside of the refrigerator/cupboards, deep cleaning of baseboards, etc.). Additional tasks should be requested in advance, as these tasks require additional time. Additional fees will be incurred when additional services are requested.
Move Out or Move In Disclaimer: If you book online and fail to inform us that your home needs a move out clean, you will automatically be responsible to pay an extra fee of $75. Please inform us immediately by 916-905-7133, email, or call M-F 9am- 4pm. We are not accountable if the tenant renting a home does not receive a deposit refund. Move outs take twice as long and cost almost double the amount of a deep clean.
Construction Clean up: Constructions cleans take at least twice as long and cost almost double the amount of a deep clean. If there is any work being done during the cleaning, the registered house cleaner(s) are not accountable for the cleaning outcome.
Property access: The client is completely responsible if client chooses to give referred domestic workers key access to their property or hide a key. We strongly recommend that the client use a hidden lock box. Lock box code can be provided for the domestic worker or for Spruce It Up .
Community Access: If you live in a gated community, provide access information or meet the referred domestic workers at the gate. If there is more than one entrance, let us know.
Laundry Disclosure: The client is completely responsible if client chooses to give the domestic worker laundry. Spruce It Up referred house cleaners are house-cleaning experts only, not laundry experts.
Rates: After the service is rendered, you will be charged at the rate of $35 per hour or $40 per hour on weekends, holidays with a 3 hour minimum. 1 or 2 house cleaners will be assigned to your home depending on the size of your home and availability. If you ordered a deep clean, you must pay the full amount even if the house cleaning goes over the amount of time estimated.
Reservation Hold: Your reservation may be placed on hold until you respond to this form. You have 48 hours to cancel or change an appointment and avoid any charges. The time of your appointment is an approximated time. The cleaners will need a 1-2 hour window for most appointments. Cleaners will wait up to a maximum of 15 minutes to be let into any property.
Cancellation of Appointments/Lock-out: You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, please provide us with a 48-hour notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation with less than 48-hour notice, a cancellation fee of $50 may be charged.
In addition, you agree to pay the entire cost of the cleaning for any visit cancelled by you on the day of the cleaning. This applies to visits aborted by the domestic worker when unable to gain access to your home due to being locked out, or if, for any reason, the domestic worker feels that their personal safety is endangered enough to cause them to leave the premises due to actions by you or any guests or pets on the premises.
For our safety and the safety of all our clients, please notify us by telephone at least 48 hours prior to scheduled service of any infectious diseases that occur in your household. We reserve the right to cancel and re-schedule in such circumstances.
Service Rights: Spruce It Up Cleaning Referral Agency reserves the right to refuse service, fees may still apply.
Pests: Let us know if your home has not been properly treated for rodents, insects, or other vermin.
Bio-hazards & Waste: Let us know in advance if your home has been soiled by pet or human waste, if your home does not have adequate electricity or water needed for work or if you have an extreme mold condition, or any bio-hazard.
Extreme Conditions: Hoarders or clients who are extremely messy and disorganized will need home organization service at the rate of $60 per hour or $70 per hour on weekends. We may need to provide a different specialist for your home organization needs.
Expectations: If you are ordering partial house cleaning we ask that you be reasonable with your expectations, let the referred domestic worker see your priority list, and ask them if all the items that you have listed can be accomplished within the amount of time you are expecting them to finish.
Be kind when evaluating the house cleaning work, because house cleaning is arduous labor and, Spruce It Up Cleaning Referral Agency domestic referrals are trying their best to meet your expectations. To validate any complaints, leave a written list for the home cleaner, do an inspection with the home cleaner, and report complaints within 24 hours. If you are not happy with the cleaning outcome, we can schedule another cleaner for future appointments.
Quality Control and Contact Information: We believe that mutual respect and clear communication are the keys to maintaining a great relationship with you. Therefore, please call us at 916-905-7133 or email us at firstname.lastname@example.org. Our phone contact hours are Monday through Friday from 9:00 a.m. through 4:00 p.m. Voicemail will be active whenever we are not available to immediately answer your call. If we are unable to answer, please leave us a message and expect a return call by the following business day.
Non-Solicitation : It is prohibited for Spruce It Up Referral Agency referred domestic workers to make direct contracts with clients without paying Spruce It Up Cleaning Referral Agency scheduled fees.
Discounts: With all bookings only one discount can be applied per booking. Terms may change without notice.
This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security : We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or client service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
No SPAM: Spam is annoying and we believe you have a right to email privacy. While you may choose to unsubscribe to our emails at any time, we ask you to take a moment to read them first, to be sure you don’t miss out on important news or updates.